Shipping policy

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Last Updated: May 9, 2025

Amazônia Fuel is committed to fast and reliable shipping. We process orders Monday through Friday and ship within 24 hours of order confirmation on business days.

1. Processing Time

  • Orders are processed within 24 hours on business days (Monday–Friday)
  • Orders placed on weekends or public holidays will be processed the next business day
  • You will receive an email confirmation with tracking information once your order ships

2. Domestic Shipping (United States)

We offer the following shipping options within the US:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days (when available)
  • Shipping fees and carrier options are calculated at checkout based on your location and order size

3. International Shipping

Amazônia Fuel ships to select international destinations. International shipping timelines and costs vary by destination.

  • Standard International: 7–21 business days (varies by country)
  • International shipping fees are calculated at checkout
  • Customers are responsible for any customs duties, import taxes, or fees imposed by the destination country
  • Amazônia Fuel is not responsible for delays caused by customs clearance processes

4. Tracking Your Order

Once your order ships, you will receive a tracking number by email. You can use this number to track your shipment via the carrier's website or through our website.

5. Shipping Restrictions

We are currently unable to ship to P.O. Boxes for certain products or carriers. If your order cannot be fulfilled due to address restrictions, we will contact you.

6. Lost or Delayed Packages

If your package appears lost or has not arrived within the expected timeframe:

  • First, check your tracking number for the latest update
  • Contact the carrier directly with your tracking number
  • If the issue persists, contact us at amazoniafuel@amazoniafuel.com and we will investigate and resolve the issue

Amazônia Fuel is not responsible for delays caused by carrier issues, weather events, customs processing, or other circumstances beyond our control. However, we will always work with you to find a resolution.

7. Address Accuracy

Please ensure your shipping address is accurate and complete at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at amazoniafuel@amazoniafuel.com — we will do our best to correct it before shipment.

8. Contact Us

For any shipping-related inquiries, reach us at: amazoniafuel@amazoniafuel.com